The art of retail: Cindy MacKinlay
Cindy MacKinlay, owner of MacKinlay Mercantile, shares her unique perspective on what it takes to build and sustain a successful career
London Inc. is proud to present its second annual look at area women making a transformational difference in their fields. Sharing their secrets for success, these 31 women are making a significant impact across various industries. Their stories are about resilience, creativity and the power of passion; they break barriers, shatter stereotypes and pave the way for future generations.
Cindy MacKinlay
Owner
MacKinlay Mercantile
mackinlaymercantile.com
Click here to view this article in magazine format
At the heart of Wortley Village, Cindy MacKinlay has established MacKinlay Mercantile as the neighbourhood’s go-to destination for curated gifts and creative home décor. Offering a thoughtfully selected mix of unique giftware, innovative kitchen essentials, gourmet foods and specialty items, she has created an in-store experience that invites discovery.
“Staying ahead of trends is a full-time job. I think if you follow your style and what your customers are expecting, things work out”
“I believe maintaining a consistent blend of quality products at a relative price for our customers is the most important model for our success,” MacKinlay explains. “Having lived in Wortley Village for years, I can say it’s the best area for great shops, restaurants, events and people.”
Success in today’s storefront retail environment, says MacKinlay, hinges on assembling a mix of unique products — from around the region and around the globe — that differentiate the store from bigger retailers. “Staying ahead of trends is a full-time job,” she says. “I think if you follow your style and what your customers are expecting, things work out.”
Story Continues Below
Also central to success is a close-knit team. “I am proud to have Marina, Greg and my right-hand gal, Cathy, on our team,” she says. “Cathy knows our products inside and out and has an excellent rapport with our clientele. I couldn’t do it without them.” Now, eight years in business, above all MacKinlay advises, “have fun and don’t take yourself too seriously.” 